Policy

As our guest, we want to ensure that you are totally comfortable and all your needs are met in a friendly and professional way. 

Payment for Treatment

Payment is due at the time of service. We DO NOT accept insurance of any kind. Payment may be made by cash, Gift Card or major credit card.

Series of Treatments

We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value. 

Deposit

A deposit is due when booking.

Cell Phones

Spa treatments and services are intended to be a soothing & relaxing experience. Please silence your cell phone before entering the Spa and restrict calls to the outside.

Children Policy

For their own safety, children under 16 are not allowed in the Spa or Spa waiting area.

Cancellation Policy

Cancellations and changes to appointments are accepted up to 24 hrs in advance.

Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. If we have to reschedule your appointment, you will be responsible for 50% of the value of the original service(s). 

Additionally, many times our staff will be functioning in an "on call" status and can have travelled to the spa specifically for your service.When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when 

booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. 

Late Arrivals: 

We understand that some things happen outside of your control that make you late to your appointment. We will do everything we can to accommodate you. However, if you are running more than 5 minutes late we may need to offer you a shorter service or reschedule your appointment in order to accommodate all of our guests with the full Alma experience. Please let us know as soon as possible that you are running late so we can best accommodate everyone. If we have to reschedule your appointment, you will be responsible for 50% of the value of the original service(s).